“One of my first jobs was with a telephone answering service. At that time, we didn’t yet have answering machines, let alone voicemail; there was no 911, and doctors worked off beepers. I worked at an old-fashioned board with plug-in cords where I answered more ordinary lines like residences and small businesses. As I gained experience I was placed on the “the doctor’s board” where lines often rang simultaneously with serious after-hours emergencies like heart attacks. This honed my ability to stay calm in a storm, multitask, and never let on to the caller that I was scrambling.”